Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.
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ESSENTIAL FUNCTIONS:• Oversees the data systems for the organization, including clinical records (Electronic Client Record) and business systems (Financial, HRIS, etc).• Consults with program and administrative leadership to identify operating procedures and program objectives.• Reviews, analyzes and configures systems through encoding, testing, implementation, integration and support.• Develops and maintains complex project plans for systems for data collecting, sharing and reporting and supervises tasks assigned to Application Specialist, Developer and Support roles.• Participates in cross-departmental collaboration meetings to coordinate implementation of business systems.• Leads the development of a data management knowledge base, documenting the data model and architecture to ensure data quality and program integrity.• Ensures the security and confidentiality of organizational data and client Protected Health Information.• Manages End User Acceptance Testing (EUAT) for all system additions and modifications prior to deployment to ensure uninterrupted service and access to systems.• Provides oversight of vendor relationships and ensures compliance with agency needs to ensure timely and effective resolution of issues.• Provide customer service as part of the service desk team, including but not limited to Tier 3 support as identified in the Service Level Agreement (SLA).• Participates in off hours “on-call” as needed.
EDUCATION:• Bachelor’s degree in Computer Science or equivalent technical degrees/certification preferred.
EXPERIENCE:• Five (5) to eight (8) years experience implementing and/or supporting software applications; healthcare environment required.• Thorough understanding of data management concepts and designs, and software testing methodologies.• Prior business systems experience preferred with Electronic Health Records and administrative applications.• Demonstrated project management experience in a complex environment.• Prior operational experience in a healthcare environment preferred.
KNOWLEDGE AND SKILLS:• Excellent customer service skills.• Strong ability to communicate effectively in both oral and written with all levels of Sweetser; this includes communicating technical issues to non-technical personnel as well as communicating with clinical and administrative staff.• Ability to manage multiple projects and meet deadlines required, with a strong attention to detail.• Ability to read and understand technical documentation.• Demonstrated ability to analyze and solve problems.
