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Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees. 

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Rate of Pay: $22 hourly with an additional $2.50 shift differential between the hours of 10pm-8am.

Schedule: Rotating schedule - 9pm-9am

40 hours per week

The Overnight Coordinator provides overnight operational leadership and support to Adult and Children's Residential Services, with a primary focus on the Children's Residential Program. The position is responsible for ensuring safe, consistent, trauma-informed care during overnight hours through staff coordination, shift oversight, scheduling support, and monitoring of program operations.
The Overnight Coordinator serves as the primary overnight resource for direct care staff, ensuring adherence to established treatment, safety, licensing, and program expectations. This role promotes a therapeutic milieu, supports crisis response and de-escalation efforts, ensures completion of required shift responsibilities, and maintains effective communication between overnight and daytime teams.
The Overnight Coordinator models and champions trauma-informed, strengths-based, and relationship-based approaches while supporting staff development, accountability, and quality service delivery.

Essential Functions

Staff Leadership and Supervision

• Provide functional supervision, coaching, mentoring, and support to overnight direct care staff.
• Monitor staff performance and provide real-time feedback regarding program expectations, documentation, and client care.
• Support orientation and training of newly hired overnight staff.
• Participate in ongoing staff development and competency monitoring related to trauma-informed care, crisis intervention, therapeutic engagement, and safety practices.
• Ensure staff maintain professional boundaries and adhere to organizational policies and procedures.
• Assist leadership with identifying performance concerns and recognition opportunities.

Scheduling and Staffing Coordination

• Coordinate overnight staffing schedules and ensure adequate staffing coverage across residential programs.
• Arrange shift coverage for vacancies, call-outs, and emergency staffing needs.
• Monitor staff attendance, overtime utilization, and scheduling practices.
• Communicate staffing concerns and recommendations to program leadership.
• Serve as the overnight staffing resource and coordinate with on-call leadership when staffing challenges arise.

Program Oversight and Operations

• Conduct regular overnight rounds in children's and adult residential programs.
• Ensure completion of required shift duties, cleaning tasks, safety checks, room checks, and program-specific checklists.
• Verify that all residences are secure and operating according to safety standards.
• Monitor overnight routines to ensure consistency with individual treatment plans and residential expectations.
• Review logs, communication books, electronic records, and incident reports for completeness and accuracy.
• Maintain clear communication with daytime leadership regarding program concerns, staffing issues, and significant events.

Safety and Crisis Response

• Serve as the primary overnight support for crisis situations and behavioral escalations.
• Ensure implementation of approved crisis intervention and de-escalation practices.
• Support staff in utilizing trauma-informed responses that prioritize safety, regulation, and therapeutic relationships.
• Conduct safety audits and environmental checks to identify and mitigate risks.
• Ensure adherence to licensing regulations, agency standards, and safety protocols.
• Participate in incident review, follow-up, and corrective action planning as requested.
• Monitor medication administration practices and documentation when applicable.

Trauma-Informed Practice and Client Care

• Promote a culture of safety, trust, collaboration, empowerment, and respect throughout overnight operations.
• Ensure direct care staff consistently implement trauma-informed and strengths-based interventions.
• Support staff in responding appropriately to youth, adults, and families experiencing emotional or behavioral challenges.
• Assist in maintaining a therapeutic residential environment that supports treatment goals and emotional well-being.
• Ensure overnight observations, interventions, and client interactions are documented according to organizational standards.

Communication and Collaboration

• Act as a liaison between overnight operations and daytime leadership teams.
• Communicate significant events, incidents, and follow-up needs to supervisors and managers.
• Collaborate with clinical, educational, medical, and residential staff to ensure continuity of care.
• Participate in team meetings, supervision, training activities, and quality improvement initiatives.
• Support coordination with on-call administrators and community partners as needed.

Administrative Responsibilities

• Complete and review required reports, logs, audits, staffing records, and documentation.
• Maintain records related to overnight staffing, shift completion, safety rounds, and program compliance.
• Assist with quality assurance activities and implementation of corrective actions.
• Support licensing reviews, audits, and accreditation activities as assigned.

General Expectations

• Demonstrate commitment to the mission, vision, and values of the organization.
• Model professionalism, accountability, and ethical conduct.
• Maintain confidentiality in accordance with HIPAA and organizational standards.
• Promote a positive workplace culture and collaborative team environment.
• Support CARE, trauma-informed care, and other organizational treatment models.
• Follow suicide safer care and crisis prevention practices.
• Participate in required trainings and maintain all required certifications.
• Report accidents, injuries, incidents, and safety concerns promptly.
• Perform other duties as assigned.

Qualifications

Education

• Associate's degree required; Bachelor's degree in Social Work, Psychology, Human Services, Education, Mental Health, or related field preferred.

Experience

• Minimum three years of experience in residential, behavioral health, child welfare, mental health, or related human service settings.
• Experience working with children and adolescents required.
• Prior leadership, shift lead, supervisory, or scheduling experience preferred.
• Experience in crisis intervention and trauma-informed care strongly preferred.

Certifications/Licensure

• Valid driver's license required.
• Ability to obtain and maintain required agency certifications.
• Crisis intervention certification (TCI, Safety-Care, CPI, or equivalent) required or obtainable within established timeframes.
• Medication certification as required by program.

Knowledge and Skills

• Strong understanding of trauma-informed and strengths-based practices.
• Knowledge of residential treatment operations and therapeutic milieu management.
• Ability to supervise, coach, and support residential staff.
• Strong crisis assessment, de-escalation, and problem-solving skills.
• Knowledge of licensing, safety, and regulatory requirements.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple responsibilities and respond effectively during emergencies.
• Proficient computer and documentation skills.
• Ability to work independently while maintaining communication with leadership.

Comprehensive Benefits Package Includes:

• Medical/dental/vision insurance and HSA/FSA options with generous employer contributions
• Employer-paid life insurance and disability coverage
• Employee Assistance Program (EAP) for employees and household members
• 403(b) retirement plan with employer match
• Generous paid time off, paid holidays, and float day
• Paid Family and Medical Leave
• Employee discount program
• Milage reimbursement, applicable incentive and differential pay programs
• Eligibility for annual increases and referral bonuses
• Tuition reimbursement and educational partnership discounts
• 30% tuition discount for UNE's Online Graduate Programs
• Public Service Loan Forgiveness (PSLF) Program
• Free professional development and training opportunities through the Sweetser Training Institute