Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.
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Provides technical support on computer devices including hardware, software and networks used throughout the Sweetser organization. This includes helpdesk assistance via phone, e-mail and walk ins.
ESSENTIAL FUNCTIONS: • Installs and performs major repairs to hardware, software, and peripheral equipment, following design or installation specifications; confers with Support Technician III on complex installations and/or issues. Contacts vendors for warranty support. • Document all support issues in Ticketing system. Escalate critical open issues to ensure that the delivery of care to Clients is not compromised. • Establish initial user profiles and logins, IP addresses and remove disabled user accounts. • Create/Update computer Images for deployment. • Provide computer/phone training on an ad-hoc basis on such applications to current employees. • Setup/Maintain Print Server appliances. • Troubleshoot network connectivity issues. • Create patch cables. • Patch equipment in network switches. • Utilize Network Monitoring software to identify and report network issues. • Provide on-site support and training for office changes/moves.
EDUCATION: Associate’s degree in Computer Science or relevant field preferred.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license.
EXPERIENCE: • One (1) year as Support Tech I or equivalent experience required. • Two (2) to three (3) years of experience implementing and/or supporting software applications and hardware; healthcare environment required. • Installation and technical support experience with Microsoft Windows 2000 and Microsoft Office applications required.
KNOWLEDGE AND SKILLS: • Excellent customer service skills. • Strong ability to communicate effectively both orally and in writing with all levels of Sweetser; this includes communicating technical issues to non-technical personnel (clinical and administrative staff). • Strong ability to analyze and solve technical problems. • Ability to manage and complete multiple tasks concurrently. • Ability to read and understand technical documentation. • Understand subnetting.
