Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.
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ESSENTIAL FUNCTIONS: • Receive and process all incoming calls using a multiline phone. • Collect and input into Electronic Health Record all required registration, demographic and insurance information. • Answers phone calls quickly and professionally, assists callers and transfers if necessary. • Assist clients with scheduling and rescheduling appointments on the phone and in person. • Check clients in for appointments, verify client information, and make necessary updates. • Gather information from clients, which may include scanning documents. • Process clients paperwork including release of information and collection of copays as appropriate. • Identify, utilize and maintain resources needed to communicate effectively with internal and external customers. • Perform all other duties as assigned
EDUCATION: • High school diploma with some secondary education preferred, or a minimum of four (4) years working in a related field.
CERTIFICATES, LICENSES, REGISTRATIONS: • Valid state driver's license.
EXPERIENCE & SKILLS: • Experience in a healthcare setting, working with insurance companies, referral sources. • Experience working in a call center environment a plus. • Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply. • Strong communication skills. • Ability to provide exceptional customer service. • Ability to multi-task and to be flexible. • Demonstrate the ability to operate basic office equipment to include, telephone, copier, fax, computer and printer.
